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Web site up to 3 pages
1 year of hosting
Free domain name
Matching email addresses
No set up fees |
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Web site up to 5
pages
1 year of hosting
Free domain name
Matching email addresses
No set up fees |
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Web site up to 8
pages
1 year of hosting
Free domain name
Matching email addresses
No set up fees |
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All direct customers of Rochester Web Design's basic
services are subject to the terms and conditions
contained in the Billing Policy. The Billing Policy is a
legal contract between Rochester Web Design and the
customer that contains the rights, duties and
obligations of Rochester Web Design and the customer.
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All accounts are for 1 year
to be paid Annually.
1.0 Account Payment
A. Payment by Credit Card
Rochester Web Design uses PayPal Payment Services which
accepts payments with Visa, MasterCard, American Express,
and Discover. It is the customers responsibility to
process payments through Rochester Web Design's web site
using PayPal Payment Services; prior to services being
rendered, fourteen (14) days in advance of the recurring
billing date, and fourteen (14) days prior to the renewal date
for services.
B. Other Payment Methods
Rochester Web Design accepts payments by personal check,
company check, and money order. All funds must be payable
in US dollars. Rochester Web Design does not accept
international checks in foreign currencies. Payment for
services by check must be received 2 weeks prior to
renewal dates to avoid interruption of service.
C. Returned Check Fee
In the event that a check is returned, service will be
immediately suspended and customer will be sent a
suspension e-mail allowing seven (7) days to rectify the
situation. If within the seven (7) days the customer fails
to pay all service fees, including a $25.00 reactivation
fee and a $25.00 returned check fee, customer's account
will be permanently cancelled. Such cancellation does not
relieve client's obligation for payment under the terms of
the hosting agreement. Cancellation includes the removal
of all files on the account. In the event of a charge
back, Rochester Web Design will immediately suspend all
services to client until such time as full payment is
received in addition to a $25.00 charge back fee and a
$25.00 account enable fee.
2.0 Late/Non-Payment
A. Late Check/Non-Payment
If payment has not been received by the date of renewal of
an account, the account will be suspended without
exception. Upon suspension, Rochester Web Design will send
an e-mail suspension notice to customer. The customer will
have the option of reactivating the account after paying
the full amount of the invoice due. An additional fee of
$25.00 will be assessed for reactivation. If payment,
including reactivation fee, is not received within seven
(7) days of account suspension, the account will be
permanently cancelled. This includes the removal of all
files that may remain, but does not alleviate client's
payment obligations under the hosting agreement.
3.0 Cancellation Policy
A. Requesting an Account
Cancellation
A cancellation will only be accepted if it is done by the
following method:
1. The customer must
submit his/her virtual authorization by requesting
cancellation online using our response form at - www.rochesterwebdesign.com/contact.htm
The request must include the following
information:
Customer Name
Business Name
Domain Name
Cancellation Reason
Phone Number
All account cancellations must be received in the above
manner at least fourteen (14) days in advance of the date
of renewal. Accounts cancelled with less than fourteen
(14) days notice shall be cancelled at the end of the next
term and shall be charged accordingly.
B. Results of a Cancellation
When a cancellation request is made, Rochester Web Design
will immediately remove all configuration information as
well as all contents of the account on the date of the
next renewal of the account. Customer may request
immediate cancellation if so desired Rochester Web Design
will remove all files. This may include unread e-mail left
on the server.
4.0 Refund Policy
Each of Rochester Web
Design's Web packages carries a 30-day money back
guarantee. If you are not completely satisfied with our
services within the first 30 days of your contract, you
will be given a full refund of the annual service fee's
paid excluding any setup fees, gateway fees, domain
registration or transfer fees, charges for excess
bandwidth or other charges related to setup or utilization
of the service.
Requests for cancellation of services and refund must be
submitted in writing by either US Postal Service, fax or E-mail
(phone requests will not constitute acceptance of
any cancellation) and it must be received by us prior to
the close of business on or before the 30th day of service
and your account must be paid in full. No refunds are
available after the 30th day. In the event Rochester Web
Design elects to terminate Customer without cause,
Customer shall receive a full refund of any balance.
However, if Customer terminates this agreement without
cause, there shall be NO REFUND of the Setup Fee or any
remaining balance. This policy does not apply to any
additional services not specifically mentioned herein.
5.0 Keeping Billing Information Current
A. Updating Your Billing
Information
You can update your billing information changes to
Rochester Web Design online at www.rochesterwebdesign.com/contact.htm.
Along with new billing information, the request must
include the following:
Customer Name
Business Name
Domain Name
Phone Number
B. Out-of-Date Records
Periodically it may become necessary for Rochester Web
Design to contact the customer. If the information
provided to us is not current, it may lead to the customer
failing to receive notices. The customer is solely
responsible for keeping all personal and billing
information current at all times.
Rochester Web Design is not responsible for actions that
are taken as a result of a customer's failure to respond
to Rochester Web Design's notices.
7.0 Taxes
A. Customer Liability
Rochester Web Design shall not be liable for any taxes or
other fees to be paid in accordance with or related to
purchases made from customer. Customer is solely
responsible for all taxes and fees of any nature
associated with Rochester Web Design products and service.
8.0 Text Updates
All text updates must be
requested through our online response form at: www.rochesterwebdesign.com/contact.htm.
All text updates must be requested 5-7 days (14 days
for major changes other than just text) prior of changes
to take effect.
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Billing/Refund Policy
Email & Web Forwarding