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BILLING/REFUND POLICY
1.0 Account Payment A. Payment Methods Rochester Web Design accepts payments by personal check, company check, and money order. All funds must be payable in US dollars. Rochester Web Design does not accept international checks in foreign currencies. Payment for services by check must be received 2 weeks prior to renewal dates to avoid interruption of service. B. Returned Check Fee In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees, including a $25.00 reactivation fee and a $25.00 returned check fee, customer's account will be permanently cancelled. Such cancellation does not relieve client's obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, Rochester Web Design will immediately suspend all services to client until such time as full payment is received in addition to a $25.00 charge back fee and a $25.00 account enable fee. 2.0 Late/Non-Payment A. Late Check/Non-Payment If payment has not been received by the date of renewal of an account, the account will be suspended without exception. Upon suspension, Rochester Web Design will send an e-mail suspension notice to customer. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $25.00 will be assessed for reactivation. The reactivation fee is non-negotiable. If payment, including reactivation fee, is not received within seven (7) days of account suspension, the account will be permanently cancelled. This includes the removal of all files that may remain, but does not alleviate client's payment obligations under the hosting agreement. 3.0 Cancellation Policy A. Requesting an Account Cancellation A cancellation will only be accepted if it is done by the following method: The customer must submit his/her virtual authorization by requesting cancellation online using our response form at - http://www.rochesterwebdesign.com/RWD2/contact.htm. The request must include the following information: 1.Customer Name 2.Business Name 3.Domain Name 4.Reason for canceling 5.Phone Number All account cancellations must be received in the above manner at least fourteen (14) days in advance of the date of renewal. Accounts cancelled with less than fourteen (14) days notice shall be cancelled at the end of the next term. B. Results of a Cancellation When a cancellation request is made, Rochester Web Design will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired Rochester Web Design will remove all files. This may include unread e-mail left on the server. 4.0 Refund Policy Each of Rochester Web Design's Web packages carries a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the annual service fee's paid. Requests for cancellation of services and refund must be submitted in writing by E-mail, (phone requests will not constitute acceptance of any cancellation) and it must be received by us prior to the close of business on or before the 30th day of service and your account must be paid in full. No refunds are available after the 30th day. In the event Rochester Web Design elects to terminate Customer without cause, Customer shall receive a full refund of any balance. However, if Customer terminates this agreement without cause, there shall be NO REFUND of any remaining balance. This policy does not apply to any additional services not specifically mentioned herein. 5.0 Keeping Billing Information Current A. Updating Your Billing and Contact Information You can update your billing or contact information changes online at http://www.rochesterwebdesign.com/RWD2/contact.htm. You must include the customer name, business name, Domain Name, and phone number along with new billing information. B. Out-of-Date Records Periodically it may become necessary for Rochester Web Design to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. Rochester Web Design is not responsible for actions that are taken as a result of a customer's failure to respond to Rochester Web Design's notices. 6.0 Taxes A. Customer Liability Rochester Web Design shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with Rochester Web Design products and service. 7.0 Updates A. Fees for any changes, updates or additions will depend upon the amount of work requested. The minimum is $25.00 per hour. Requested changes will be completed within 5-7 days after customers payment is received by Rochester Web Design. Text updates must be requested through our online response form at: http://www.rochesterwebdesign.com/RWD2/contact.htm. You must include the customer name, Domain Name, and phone number. Previous Page Page 1 |